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Does Your Company Belong in the Blogosphere?
Bloggers have damaged a number of companies, but it’s time to think of the blog as your friend. Skillful blogging can boost your company’s credibility and help it connect with customers.
When Bob Lutz, the vice chairman of product development at General Motors, wants to get quick feedback from consumers on the company’s latest product launch, new strategy, or something as specific as the quality of the sheet-metal fits on the latest Chevrolet, he knows where to go: his corporate blog, http://fastlane.gmblogs.com.
Lutz is among a small but growing number of corporate executives who have started to experiment with blogs—Web-based commentary sites usually written in a first-person, conversational manner—to connect with customers online and advance corporate communications and marketing goals.
by Katherine Heires
Full Story: http://hbswk.hbs.edu/item.jhtml?id=5111&t=technology
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