2005 Customers First Awards from Fast Company

You’d think it would be obvious: Take care of the folks who matter most — the ones who pay the tab. But truly customer-focused companies are sadly rare. And so Fast Company is celebrating those that get it right.

Meet the Leading Listeners, companies that use feedback to make things better; the Customer-Centered Leaders, who create a culture that’s dedicated to service; the Profitable Players, who know that investments in service really pay off; the High-Tech Achievers, companies that use technology not just to replace the human element but to improve the experience; and the Employee Innovators, who understand the inextricable link between good employees and happy customers.

This special section online builds on the article in the October 2005 issue and includes details about our methodology, a profile of our partner, an interview with one of our winners–and ways to share stories about your best customer experiences, as well.

Full Story and Company descriptions: http://www.fastcompany.com/customer/2005/index.html