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California Department of Corporations Unveils Technology to Streamline Customer Service

January 1, 2005 /

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Bear Paw Development Corporation is a private non-profit organization created for the purpose of administering programs to help improve regional economic conditions in Hill, Blaine, Liberty, Chouteau and Phillips Counties and the Fort Belknap and Rocky Boy's Indian Reservations.

The California Department of Corporations recently launched a new Customer Relationship Management (CRM) system that will automate the Department’s business process and provide enhanced customer service to the public.

"This innovative technology sets a new standard in customer service for the Department of Corporations," said Corporations Commissioner William P. Wood. "Through CRM, the Department of Corporations’ call center will be able to more efficiently answer and track inquiries or complaints from the public."

Recognizing the potential for technology in government and the ability to move business processes online, the Department of Corporations set out to design and develop an integrated customer relationship management system that replaced a complicated series of applications that made it difficult to provide efficient customer service.

Full Story: http://www.govtech.net/?pg=news/news&id=92602